In August we also launched a new program dedicated to our collection partners, called “Quality services, always a priority”.
We started from the new standards of ISO certification, as well as from the feedback of depositors and partners and we invited all authorized local operators to join us in a program to increase customer satisfaction.
The program will run for a period of 3 months and aims to improve the response to requests to our Green Line call center (TelVerde), respecting the slogan of the National Collection Network “sooner, better, quicker!”.
The local collection partners have received the challenge with interest and the results are already visible: only two weeks after the launch of the program, the rate of complaints and interpellations in the RoRec call center has decreased by a few percent.
We will keep you updated every month with the results of the program!